Home › Events › Business Insight 2011
Date: 04/11/2011
Times: 07:30 - 09:00
Venue: Ascot Racecourse, ASCOT, Berks, SL5 7JX
Price: Please call 01753 870500 or see below for further information
More Information:
Speaker: Shaun Smith, Director, (Smith+co)
Topic: ‘Customer loyalty through the customer experience’.
How do you create a customer experience that is so distinctive and valuable that your customers become ‘fans’ How do you create an employee experience that is so unique that your people are your brand ….??
Shaun Smith has been a catalyst in expanding management focus from the tactical issues of customer service to the wider strategic issue of customer experience. He has developed some of the latest thinking around this subject, helping organisations world-wide create a compelling customer experience that achieves brand differentiation and customer loyalty.
He is co-author of four acclaimed business books. Shaun’s latest book “Bold – how to be brave in business and win” examines those brands that are transforming their markets.
This high-impact presentation will get you challenging your own organisation’s customer experience and completely re-thinking how to manage your people to deliver it.
Rated as one of the top business speakers Shaun doesn’t talk about complex methodologies or magic bullets; instead his approach is refreshingly straightforward, always pragmatic and at times, controversial.
To view his show-reels click here To download a flyer click here
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Deadline for bookings is 12.00pm on the day before the event. However, we will endeavour to take bookings after this, but will not be able to guarantee bookings or inclusion on our guest lists. If you would like to book after this time please call 01753 870500 for further information
Guest list & name badge provided on arrival.
NB: PREPAYMENT IS ESSENTIAL FOR ALL EVENT BOOKINGS
