01753 870500

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To contact us via email please click here

Meet the team click here

To see a map of Thames Valley Chamber of Commerce Group Head Office, click here

 

Complaints Procedure

At all times we aim to offer the best possible service to our members and customers. However, should issues relating to our service result in cause for complaint, please contact us on customerservices@tvchamber.co.uk or telephone 01753 870 500.

Please give as much detail as possible. Upon receipt of your complaint we will then arrange for the appropriate person to look into and respond to your complaint.

We will –

  • Acknowledge all written complaints within five working days.

  • Investigate the details of a complaint and take appropriate action at each state of the investigation

  • Resolve to complete investigations into complaints within 31 days of receipt and to respond in the same time scale.

Head Office

  • Thames Valley Chamber of Commerce Group
  • 150 Edinburgh Avenue
  • Slough, Berks, SL1 4SS

Swindon Chamber of Commerce

  • FIG Offices
  • 3 Newbridge Square
  • Swindon
  • SN1 1HN

Opening Hours

  • Slough & Heathrow – Mon-Fri 9.00am to 5.00pm (Documents are processed until 4.30 pm)
  • Heathrow office only – Sat 9.00am to 11.00am
  • Banbury – Mon-Fri 10.00am to 4.00pm
  • Swindon - Mon-Fri 9.00am to 5.00pm
International Trade
Slough
International Trade
Heathrow
International Trade
Banbury
  • T: 01753 870560
    F: 01753 870501
  • export@tvchamber.co.uk
  • Address: Thames Valley
    Chamber of Commerce Group
    Documentation 150 Edinburgh Avenue, Slough,
    Berks SL1 4SS
  • Main contact – Lianna Ward
    T: 0208 564 6300
    F: 0208 897 6811
  • heathrow@tvchamber.co.uk
  • Address: Thames Valley Chamber of
    Commerce Group Documentation Regus,
    Bath Road, 450 Bath Road, Longford,
    Heathrow UB7 0EB;
  • Main contact – Viv Hart
    T: 01295 275400 (please call the Slough office)
    F: 01295 275300
  • banbury@tvchamber.co.uk
  • Address: Thames Valley Chamber of Commerce Group Cherwell Site 2, Middleton Close, Banbury, Oxon OX16 4RS
Accounts & Finance

Thames Valley Chamber is proud to be part of the British Chambers of Commerce Accredited Network

Thames Valley Chamber of Commerce and Industry,

Accredited by the British Chambers of Commerce, National Chamber of the Year 2007, Registered in England No 473106, A company limited by guarantee, 150 Edinburgh Avenue, Slough, SL1 4SS. 01753 870 500

GBP only. Due to place availability we do not refund bookings for events.

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