Home › Events › Business Insight 2011
Date: 01/07/2011
Times: 07:30 - 09:00
Venue: Ascot Racecourse, ASCOT, Berks, SL5 7JX
Price: Please call 01753 870500 or see below for further information
More Information:
Speaker: Rachel Howell, Commercial Manager EMEA – lastminute.com
Topic: The Customer Journey
With the rise of the internet, social media and the technology that gives us instant access wherever we are, we are now sharing information faster and further than we have ever done before. For businesses, that means that our customers are sharing information on the products and services we provide, the experience they had dealing with us and whether our competitors are better or worse.
The voice of the customer has never been so loud and so powerful and the market place has never felt so crowded.
Rachel will share her insights and 8 year journey with lastminute.com, talking us through the evolution of the brand and how to stand out in a crowded market place.
Lastminute.com is an on-line travel agency and e-tailer. It was founded by Martha Lane Fox and Brent Hoberman in 1998 and became an icon of the UK internet boom of the late 1990’s, floating at the peak of the dot com bubble and trading on the London Stock Exchange under the symbol ‘LMC’
To download a flyer please click here
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Deadline for bookings is 12.00pm on the day before the event. However, we will endeavour to take bookings after this, but will not be able to guarantee bookings or inclusion on our guest lists. If you would like to book after this time please call 01753 870500 for further information
Guest list & name badge provided on arrival.
NB: PREPAYMENT IS ESSENTIAL FOR ALL EVENT BOOKINGS
