Towergate Health & Protection has achieved gold standard under the independent Investor in Customers (IIC) assessment process.
IIC is an independent assessment organisation that conducts rigorous benchmarking exercises. These exercises determine the quality of customer service and relationships across a number of dimensions, including:
• How well a company understands its clients
• How it meets their needs
• How it engenders loyalty
Spokesperson for the company said “We are delighted to share that, in our third year of undertaking an Investor In Customers Ltd assessment, whereby we ask our clients, customers and colleagues for open and honest feedback on our client service proposition, we have received the Gold Award for the second year running. This is the highest accolade Investor in Customers can award brands.
Not only are we proud to have retained our highly coveted Gold status, which demonstrates our commitment to providing a quality service to our clients and customers, but we’re delighted to see our overall score increase in 2021, in addition to us striking Gold across all of Investor In Customers feedback areas”.
IIC also compares and contrasts the views of staff and senior management to identify how embedded the client is within the company’s thinking.
“We want to share our huge appreciation and thanks to all our clients, customers and colleagues for all they do to help drive our business forward”.