News

08th June 2020

Ticketer is honoured to be one of just 66 organisations nationally to be awarded a prestigious Queen’s Awards for Enterprise: Innovation 2020. Announced back in April, Ticketer has been recognised for its corporate excellence and innovation (something that they have been heavily focusing on over the last few months and apologise for not being able to provide an update on this award sooner!).

Ticketer was set up in 2009 and is now the UK’s most innovative smart ticketing systems supplier, with Electronic Ticketing Machines (ETMs) on buses throughout the UK. Ticketer offers market-leading ticketing technology, combined with personalised, responsive support. Ticketer ETMs are customised for operators’ needs, driving insights, and providing valuable information to help fuel revenue. Ticketer won the award by demonstrating how its unique, ongoing, product innovation has significantly improved its own commercial performance over the last five years, whilst aiding operators across the sector to enhance their passenger proposition.

John Clarfelt, Ticketer’s CEO, comments: “This really has been a tremendous team effort, not just from the Ticketer Team, but from our customers, suppliers, and friends across the industry. I really feel incredibly humbled to receive such a prestigious award. All we have done is bring alive what bus operators have asked the industry to deliver, and so we are proud to accept this achievement on behalf of our amazing friends and colleagues in the sector, who have been loyal supporters, and with us every step of the way.”

John continues: “It really is a bitter-sweet moment, to be recognised for success at such a challenging time for us all – and yet precisely because of those challenges, I hope that in some way it will be particularly encouraging for our industry to be acknowledged in this way during these extraordinary times.  Between us we have done it before, and I know that together we will do it all over again once we are back to near normality.”

Now in its 54th year, the Queen’s Awards for Enterprise are the most esteemed business awards in the country, with winning businesses able to use the admired Queen’s Awards emblem for the next five years. Under normal circumstances, Ticketer would be celebrating its award during a royal reception for Queen’s Awards winners in the summer but will now await further guidance on what may be feasible this year.