Trust, retention & growth – putting clients at the heart of your organisation

Trust is often hard-won and easily-lost. During this forum we will be exploring what good looks like when it comes to in-boarding, retaining and growing clients.

We will consider how things have changed in terms of client expectations, methods of communication, and propensity for litigation. Does the saying, “The customer is always right” still ring-true? When is it right to walk away from a client?

Experienced business leaders will share their experiences and advice on best practice in putting clients at the heart of your organisation.

Speakers 

David Barden, Regional Managing Partner, Vail Williams

Graeme Leighfield, Managing Director and Founder, Gel Studios

Agenda

09.45 – 10.00 – Arrival, coffee and networking

10.00 – 11.00 – Speaker presentations

11.15 – 11.40 – Round table discussion

11.40 – 12.00 – Networking and event closure

12.00 – Optional tour of Kyocera facilities 

Our quarterly Business Leaders Forums are exclusive events for Inspire, Lead and Business Alliance members and are a perfect platform for engaging and informative discussion on dedicated issues.

Please contact Inspire Account Manager Natasha Staines to book your free place.