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Independent travel agency crowned Best National Travel Retailer

Michelle Goulding, a Berkshire-based independent travel agency, has, along with her national network, has been crowned the winner of the BEST NATIONAL TRAVEL RETAILER in the British Travel Awards for the second year running. The category included all the large high-street brands and the award recognises Travel Counsellors as the best overall travel company in the UK.  

Michelle Goulding said “In what has undoubtedly been a really tough year across the travel industry, it is fantastic that customers have taken the time out to show their appreciation by voting in these national awards, and by consistently rating Travel Counsellors 5* on Trustpilot.  It is especially meaningful as it is voted for by customers.

Travel Counsellors also won their second Queen’s Award for International Trade, the third Queen’s Award in their trophy cabinet and were named by MoneySavingExpert as the “Best Travel Firm for Overall Experience” three times during the pandemic.  This was based on the number of customers receiving refunds and the amount of time to get the refund. They also jumped to 48th place in The Sunday Times PwC Top Track 250 league table.



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