Terms and Conditions – Events
Our aim is to ensure that you have a positive and enjoyable experience when booking and attending an event.
The following terms and conditions therefore are intended to be as simple as possible.
1. Bookings may be made on-line, by telephone or via email.
2. Deadline for bookings is midday, two days before the event. We will endeavour to take bookings after this, but will not be able to guarantee bookings or inclusion on our guest lists. If you would like to book after this time please call 01753 870500 for further information.
3. For Connect and Discover members, and non-members, payment must be made with your booking to secure a place at the event. Inspire, Lead and Business Alliance members can pay via invoice.
4. All event bookings are non-transferable and non-refundable.
5. On occasion, Thames Valley Chamber of Commerce Group may find it necessary to cancel an event. In such circumstances, you will be given as much notice as possible and offered a full refund on fees paid. Full refund of fees paid shall be the limit of Thames Valley Chamber of Commerce Group liability for cancellation of an event.
6. Thames Valley Chamber of Commerce Group accepts no responsibility for any personal items which you may bring with you to the event.
7. We welcome non-members to attend certain events once – after which time they will be invited to join membership.
Workshops
Our aim is to ensure that you have a positive and enjoyable experience with Thames Valley Chamber of Commerce (TVCC), from identifying your training needs and booking your workshop through to completing your training. These terms and conditions are intended to be clear and straightforward and apply to all workshop bookings unless otherwise agreed in writing.
1. Bookings and Confirmation
Bookings may be made online, by telephone or email.
Each booking is subject to availability and will be considered confirmed once TVCC has issued confirmation of the booking.
Telephone bookings and in-company training bookings must be confirmed in writing if requested by TVCC.
By making or confirming a booking, the person or organisation making the booking accepts these terms and conditions.
Where a member rate is offered, the organisation must hold a current qualifying TVCC membership at the time of booking to be eligible for the member price.
2. Named Attendees and Substitutions
Each booking must identify the individual who will attend the workshop. A booking is valid only for the named attendee.
If you need to substitute another attendee, you must notify TVCC at least 24 hours before the workshop start time. Where at least 24 hours’ notice is provided, no additional charge will apply.
Where a request to change the named attendee is made less than 24 hours before the workshop start time, a £20 + VAT administration fee will apply.
TVCC reserves the right to refuse admission to an individual who is not the named attendee where TVCC has not been notified of the substitution.
3. Payment
For non-members, payment is required in full at the time of booking.
For TVCC members, payment may be made at the time of booking. Where payment is not made at the time of booking, payment must be received:
- At least two weeks before the workshop start date; or
- Within 30 days of the date of the invoice,
whichever is sooner.
For bookings made within two weeks of the workshop start date, payment must be made in full before the workshop begins.
TVCC reserves the right to withhold attendance, assessment access, or certification where payment that is due remains outstanding.
4. Transfers
If unforeseen circumstances mean that you need to transfer your booking to another TVCC workshop, the following charges will apply depending on the amount of notice provided.
First transfer:
- More than 14 days before the workshop date – no charge.
- 14 days or less before the workshop date – 50% of the workshop fee remains payable.
Any additional transfers:
- More than 14 days before the workshop date – 25% of the workshop fee is payable.
- 14 days or less before the workshop date – 50% of the workshop fee remains payable.
Transfers are subject to availability and must be confirmed in writing if requested by TVCC.
5. Cancellations
If you cancel your booking and are unable to transfer to another workshop at the time of cancellation, the following cancellation charges will apply:
- More than four weeks before the workshop start date – no charge.
- Between two and four weeks before the workshop start date – 50% of the workshop fee.
- Less than two weeks before the workshop start date – full workshop fee.
Cancellations must be received by TVCC within the relevant notice period and confirmed in writing if requested.
Where statutory cancellation rights apply to an individual booking, those rights will take precedence over these cancellation terms.
6. Non-Attendance, Late Arrival and Absence
If you do not attend a workshop and have not notified TVCC in advance, the full workshop fee will remain payable.
If you arrive late or are absent from any part of a workshop, TVCC reserves the right to refuse or discontinue your attendance where we reasonably believe that there is insufficient time for you to gain the required knowledge or skills or meet any applicable course or assessment requirements.
In these circumstances, the full workshop fee will remain payable and no refund will be provided.
7. Changes or Cancellation by TVCC
TVCC will make every reasonable effort to deliver workshops as advertised.
However, it may occasionally be necessary to make reasonable changes to a workshop, including changes to the trainer, venue, timings, course content or method of delivery.
Where a change materially affects the nature of the workshop, TVCC will notify attendees as soon as reasonably possible and, where appropriate, provide the option to transfer to another available workshop or receive a refund of the workshop fee.
On occasion, TVCC may need to cancel or reschedule a workshop. Where this happens, we will provide as much notice as reasonably possible and offer either:
- A full refund of the workshop fees paid; or
- A transfer to an alternative workshop.
TVCC will not be responsible for additional costs incurred by attendees as a result of a workshop being cancelled or rescheduled, such as travel or accommodation costs, except where liability cannot lawfully be excluded.
8. Online Workshops and Technology
Where a workshop is delivered online, delegates are responsible for ensuring that they have suitable equipment, internet access, and access to the relevant online platform.
TVCC cannot accept responsibility for an individual delegate’s inability to attend or fully participate due to problems with their own equipment, internet connection, or systems.
Where a significant technical issue with TVCC’s systems prevents the workshop from being delivered, TVCC will take reasonable steps to rearrange the affected training or provide an appropriate alternative.
Delegates must not share online workshop joining details with another person unless a substitution has been agreed with TVCC.
9. Conduct, Safety and Accessibility
Delegates must comply with all applicable health and safety requirements, instructions and other reasonable directions while attending a workshop.
TVCC reserves the right to exclude a delegate from a workshop where they fail to comply with these requirements or where their conduct is inappropriate, disruptive, or adversely affects the experience of other attendees.
Where a delegate is excluded because of their conduct, the workshop fee will remain payable.
Delegates who have accessibility, dietary or other requirements that may affect their participation should notify TVCC as early as possible before the workshop so that reasonable arrangements can be considered.
10. Assessments and Certificates
Where an assessment is available in connection with a workshop, delegates may be given the option to complete the assessment for the applicable additional fee, unless the assessment is expressly stated to be included in the workshop price.
Where the delegate has paid to complete the assessment, an assessment link will be provided following completion of the relevant workshop.
The delegate must successfully complete the assessment in order to receive the associated certificate. Following confirmation of a successful result, the relevant certificate will be produced and issued to the delegate.
Completion of a workshop does not in itself guarantee a pass in any associated assessment or entitlement to a certificate.
Where an assessment is marked or administered by an external assessor or awarding body, assessment decisions are subject to the requirements and procedures of that organisation.
Where a reassessment or resit is available, any applicable additional fee will be advised to the delegate before the reassessment is arranged.
British Chambers of Commerce Foundation Award in International Trade
Some TVCC International Trade workshops form part of the British Chambers of Commerce Foundation Award in International Trade, a nationally recognised award providing international traders with essential knowledge and skills valuable to businesses of all sizes.
Candidates wishing to participate in the BCC Foundation Award must demonstrate their knowledge of each subject by successfully completing the relevant assessment, which is marked by an external assessor.
Once a candidate has successfully completed six qualifying modules and their associated assessments, they will be eligible to receive the British Chambers of Commerce Foundation Award in International Trade certificate, subject to the applicable requirements of the award.
11. International Trade Training and Course Information
TVCC International Trade workshops are designed to provide delegates with practical knowledge and general guidance on international trade matters.
Workshop content and training materials are prepared using legislation, regulations, official guidance and other information available at the time of delivery. International trade, customs and regulatory requirements may change following delivery of the workshop.
Information provided during a workshop is intended for training and general information purposes and should not be treated as a binding decision or ruling by HM Revenue & Customs, another customs authority or government body.
Unless expressly agreed as part of a separate advisory service, workshop content does not constitute legal, tax or other professional advice specific to an individual business or transaction.
Delegates and their organisations remain responsible for determining how information provided during training applies to their particular circumstances and for obtaining specialist advice or confirmation from the appropriate authority where necessary.
Nothing in this section affects TVCC’s obligation to provide its training services with reasonable care and skill.
12. Workshop Materials and Intellectual Property
Workshop slides, manuals, guides, templates, handouts and other materials supplied by TVCC remain the intellectual property of TVCC and/or the relevant copyright owner.
Materials are provided to delegates for their own learning and, where appropriate, internal business use.
Unless prior written permission has been obtained, delegates must not:
- Reproduce or distribute workshop materials to third parties.
- Publish or upload workshop materials online.
- Sell or commercially exploit workshop materials.
- Use the materials to provide training to others; or
- Record, photograph, film or otherwise reproduce a workshop or substantial parts of it.
Delegates may take reasonable personal notes during the workshop.
13. Confidentiality and Delegate Discussions
Workshops may involve discussions between delegates regarding their own businesses, supply chains, or international trade activities.
Delegates should avoid disclosing confidential, commercially sensitive, or personal information unless they are comfortable and authorised to do so.
Delegates are expected to respect the confidentiality of commercially sensitive information shared by other attendees during workshop discussions.
TVCC cannot accept responsibility for information voluntarily disclosed by a delegate to other workshop participants.
14. Data Protection
TVCC will process personal information provided in connection with workshop bookings, attendance, assessments, and certification in accordance with its applicable Privacy Notice and data protection obligations.
Where necessary for the delivery of a workshop, assessment or certification, relevant information may be shared with organisations involved in providing those services, including training providers, venues, the British Chambers of Commerce, awarding organisations or external assessors.
Only information reasonably necessary for the relevant purpose will be shared.
Delegates should refer to TVCC’s Privacy Notice for further information about how their personal information is used and their data protection rights.
15. Events Outside TVCC’s Reasonable Control
TVCC will not be responsible for a failure or delay in delivering a workshop where this results from circumstances reasonably outside its control, which may include severe weather, transport disruption, venue closure, significant technical failure, government restrictions or other exceptional circumstances.
Where such an event prevents a workshop from taking place, TVCC will take reasonable steps to rearrange the workshop, offer a transfer, or provide an appropriate refund.
16. Complaints and Assessment Queries
If you are dissatisfied with any aspect of a workshop or the service provided by TVCC, you should raise the matter with TVCC as soon as reasonably possible so that it can be investigated.
Where a query relates specifically to an assessment result or decision made by an external assessor or awarding organisation, the applicable assessment or appeals procedure may need to be followed.
TVCC will provide information about the relevant process where appropriate.
17. Statutory Rights and Governing Law
Nothing in these terms and conditions is intended to exclude or restrict any rights or remedies that cannot lawfully be excluded or restricted.
These terms and conditions are governed by the laws of England and Wales, subject to any mandatory rights that apply to an individual consumer.