Following widely reported abuse and mis-selling accusations, unfairly treated holiday park consumers are flocking to Henley based consumer claims firm European Consumer Claims (ECC) for justice
The holiday parks of the 21st century are a very different to those of the past, often boasting high quality static homes or chalets. They nestle in stunning locations and cater to the whole family for dining and activities. Industry pioneer Centre Parcs, and subsequently others such as Hoseasons and Forest Holidays have banished cries of “hi de hi” to the annals of history.
It was and is possible to rent units by the week, like any hotel or holiday apartment. But the current trend is for people to buy a little slice of holiday park heaven for themselves. Slick sales operations have sprung up all over the UK employing, in many cases, ex timeshare staff to convince customers to part with tens, or even hundreds of thousands of pounds to own their very own holiday property
This is where current the problems have arisen.
High demand attracts greed, and despite the clearly buoyant market for holiday park ownership, sellers have been inventively devising ways to squeeze even more money from their client pool.
There have been no shortage of media reports, especially in the last few months, detailing ‘underhand and unfair’ behaviour from these sales operations. Owners report multiple complaints: including disproportionate depreciation in value over short periods of time; unfair fees and costs; high pressure sales; misleading promises about being able to live full time in the units; unreasonable rules and commissions around resales; and mandatory (expensive) upgrades.
Former owners have been disappointed by overcrowded sites; poor maintenance; health and safety issues; antisocial behaviour and noise. The list goes on.
European Consumer Claims (ECC) has taken charge of the fight back against unscrupulous park businesses. Offering their services to former and current holiday park owners in suing those businesses for financial compensation.
ECC are claims experts, with 9 years experience in successfully challenging bad actors in the holiday ownership field.
“We have been overwhelmed with thousands of enquiries about our services from disgruntled holiday park owners,” says Greg Wilson, CEO of ECC. “As a result we have had to radically increase staffing levels.
“This is an area where ECC is uniquely positioned to achieve positive results. We have already begun bringing justice to clients who have suffered financially due to illegal holiday park behaviour.”
