Opening Hours
Slough & Heathrow...Mon-Fri 9.00am to 5.00pm (Documents are processed until 4.30 pm)
Banbury...Mon-Fri 10.00am to 4.00pm
Swindon...Mon-Fri 9.00am to 5.00pm
Head Office
Telephone: 01753 870500
Thames Valley Chamber of Commerce 150 Edinburgh Avenue, Slough, Berks, SL1 4SS
Accounts & Finance
Telephone: 01753 870550
Thames Valley Chamber of Commerce, 150 Edinburgh Avenue, Slough, Berks, SL1 4SS
International Trade
Slough
Telephone: 01753 870560
Thames Valley Chamber of Commerce, 150 Edinburgh Avenue, Slough, Berks, SL1 4SS
Heathrow
Contact: Lianna Ward
Telephone: 0208 564 6300
Thames Valley Chamber of Commerce, Suite 3A, 4 Heathrow Boulevard, Bath Road, Heathrow, UB7 0DQ
Banbury
Contact: Viv Hart
Telephone: 01295 275400
Thames Valley Chamber of Commerce, Cherwell Site 2, Middleton Close, Banbury, Oxon OX16 4RS
Complaints Procedure
At all times we aim to offer the best possible service to our members and customers. However, should issues relating to our service result in cause for complaint, please contact us on customerservices@tvchamber.co.uk or telephone 01753 870 500.
Please give as much detail as possible. Upon receipt of your complaint we will then arrange for the appropriate person to look into and respond to your complaint.
We will –
- Acknowledge all written complaints within five working days.
- Investigate the details of a complaint and take appropriate action at each state of the investigation
- Resolve to complete investigations into complaints within 31 days of receipt and to respond in the same time scale.