MIS stories – Handelsbanken

A new bank in town: Handelsbanken brings local, personal
touch back to Windsor!

Mark Bradbury


Handelsbanken, the fast-growing relationship bank, recently opened its doors in Windsor, to service the communities of Windsor, Slough and Gerrards Cross.  Branch Manager, Mark Bradbury and his team of experienced local bankers have full responsibility for establishing their new branch in William Street, conveniently located to allow customers to access them easily.

Handelsbanken has over 800 branches in more than 20 countries worldwide. During the recent economic downturn, the bank has been able to more than double its British branch network, today supporting customers in 207 communities across the country.

Due to its strong focus on long-term relationships and high levels of personal service, the bank has been rated top for customer satisfaction for the eighth year running in an independent survey of British banks’ personal and business customers**.

Alongside Mark Bradbury, the Handelsbanken Windsor team includes Corporate Managers Wesley Willsmore and Fasial Khan and Individual Banking Manager Michael Robak. All team members are well-known within the local professional community.

Mark’s comments: “Our overwhelming focus is on satisfying our customers. We achieve this by offering first class service, competitive products and by always providing our best advice for the customer, untainted by targets or bonus incentives. This brings us close to our customers and we are able to build strong, lasting relationships.” All customer-related decisions in Handelsbanken are taken by branches, and each customer has direct line access to a dedicated relationship manager who is empowered to make decisions.

Handelsbanken has maintained high credit rating and has not needed any government or shareholder support during the recent economic downturn. In fact, the bank has such a strong international reputation that it was named the world’s fourth safest commercial bank, by Global Finance magazine*.